Alliance & Leicester Commercial Bank Account Review

I'm am at the end of my tether with the Alliance & Leicester Commercial Bank Account. I have banked for 2 years nearly and am always having problems with their service. Charges for not putting in £1000 per month - I am a small business and I can't always pay in the stated amount. Charged £20 for making a chaps payment - this was not made clear on the website, it says to check the terms and conditions. I admit that is was my fault for not reading this small print but if they are going to charge this then I want it to be clearer when about to make a payment. Numerous complicated passwords and log ins. I am actually nervous everytime I need to make some kind of payment in case I use the wrong codes etc. Overall, not an easy bank to deal with.