written by Zebedeedy on 21/04/2009
Good Points
While it works, it's very good at what it does.
Bad Points
Poor design, poor customer service.
General Comments
I had this franke triflow water filter unit fitted about two years ago. The first time I replaced the filter, things were fine, the second, I found it impossible to stop it leaking. I contacted the company asking for advice and they ignored my questions, suggesting only that I upgrade to their new stainless steel model. So I now have a useless filter system. It strikes me that it should come with an 'o' ring on the casing, but when I asked them about it, they didn't respond. I've talked to other people who have had the same problem with leaks, and the same lack of response from the company.
Dollybutler's Response to Zebedeedy's Review
Written on: 21/08/2012
Hi, You should try Triflow directly and a ask for an ' O ' ring. they can send this to you and help you over the phone.
I did this they were really helpful.