Morphy Richards 48280 Review

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Morphy Richards 48280
★★★☆☆
2.6
43.0% of users recommend this
  • Ease of Use

  • Durability

  • Style

  • Service & Support

  • Value For Money

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speedscot's review of Morphy Richards 48280

“My husband bought me this machine for Christmas. It...”

★☆☆☆☆

written by speedscot on 05/01/2009

Good Points
Very easy to use

Bad Points
1. Paddle motor stopped working completely after 15 uses.
2. Despite extremely careful, accurate following of recipes, most breads not of a satisfactory finished quality.
3. Mixing action NEVER once completely mixed in all ingredients, so every loaf came out with burnt flour stuck to the sides.
4. Wholemeal, Chocolate,French bread recipes a TOTAL disaster! This was not through user error. Honest!
5. Morphy Richards customer service VERY expensive 0844 number and at times very unhelpful.

General Comments
My husband bought me this machine for Christmas. It was used every day from Boxing day onwards and stopped working on 4 January. Not even a full fortnight!

My husband never keeps receipts and boxes for stuff so consequently the only avenue of return was to contact Morphy Richards. The silver sticker which was meant to have a serial number on was somehow missing from my machine so they would not replace it.

Fortunately it was paid for by credit card and so it is being returned to Argos for a card refund. They have been very good about it,

In the short time it was working we tried many of the recipes which came with the machine. The booklet makes you make sure you use the exact proportions in their recipes, going on about how they had been developed for THIS machine alone etc.

Most of the loaves it makes are heavy and soggy in the middle. The crust does not brown up enough and the supposed Fastbake didn't work properly. To make that recipe edible you have to put it onto the extrabake setting and cook it for at least another half hour!

The french bread recipe had nowhere near enough fluid, none of the ingredients bound into dough at all.

None of the recipes rose enough so the bread has a semi-unleavened taste and texture, which is fine if that is the effect you're after! The "troubleshooting" guide in the back is all about user blame. YOU didn't measure the ingredients properly. YOU had the water too hot or too cold. YOU did something wrong to make the loaf or machine fail. Nothing at all to do with the machine being completely useless!

In all, we probably had about 5 loaves worth of ingredients completely wasted on loaves that were inedible or when the machine stopped working.

Phoning Morphy Richards was a poor and expensive machine and I was kept on hold for 25 minutes before they answered. Then it was MY fault the machine had no serial number on it and they basically refused to be of any further assistance once they had ascertained that "fact"!

Fortunately when I phoned Argos and said they could either refund the card or we ask the bank for a chargeback, they have been very helpful. Sadly though in going through all this I discover Argos sells the machine for £20 more than most other places so we'll be getting a refund and spending the money better elsewhere.

  • Under a month

    Owned Product For:

  • Breaks too easily

    Special Features

  • Ease of Use

  • Style

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