written by on 11/12/2008
I booked our 2008 xmas party as a surprise for all the staff. i was so excited and couldn't wait to see all their faces when we walked into the venue. I am sure you can imagine my face and embarrassment I felt when we turned up to find over 100 other people waiting outside to read a note on the wall to say the night had been cancelled.
After waiting over 30 mins and having a security man tell me that it was on last night and it was a really good night (could of killed him) i went inside. I was very angry and wanted answers. It was pathetic. I asked him to write me a note and sign it to say we would get a refund and he refused. He told me they could try and book us into a lovely restaurant round the corner however we would have to pay for the meal ourselves. I thought it was a complete joke. I was due to receive a phone call on Monday to discuss our refund, which never happened. We have spoken to Watchdog and I know a few other companies that have too. I would never ever recommend this company to anyone which is such a shame as I think the night would have been fantastic.