written by on 17/09/2008
Good Points
N/A
Bad Points
Staff are rude and aggressive. I am not the only person this has happened to and will inevitably not be the last.
General Comments
I had planned to visit the Lakes in July, and after reading the positive reviews on this website, booked 5 nights at Applegarth Villas. Unfortunately, due to a death in the family, I was forced to cancel the stay and gave the hotel 7 days notice. I expected to lose the 1st night's deposit that I'd already paid but was shocked to hear that I'd have to pay for the entire stay if they couldn't re-let the room. They then charged me the full payment for the stay the same day that I cancelled when they could not possibly know whether or not they would re-let the room. If you do go ahead and book, at the very least make sure you have comprehensive travel insurance. I have travel insurance, but it did not cover this scenario.