Next Review

Click here if this is your business
1.6 / 5
17% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of Next


“They have made a mistake with every order I have ever...”

Written on: 04/08/2008

Good Points
great website, more choice than shops

General Comments
They have made a mistake with every order I have ever placed which results in me having to phone several times and explain that I have items included on delivery notes that weren't in the parcel. I mean items the website indicated as being in stock! Customer services don't seem to communicate with the goods despatch people. The latest mess; ordered 6 items all 'in stock'

3 items arrived, delivery note indicated all but 1 were in parcel. Delayed item turned up with another 3 days later. one item still missing. 5 phone calls to customer services and 2 forms filled out and I have still just been billed for missing item! I have cancelled my account.

  • £175

    Goods purchased & cost

  • Still waiting


  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0