Marks & Spencer Review

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Marks and Spencer
★★☆☆☆
1.8
From 601 reviews
19.0% of users recommend this

  • Quality of service

  • Layout of shop

  • Value For Money

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dinahdoll's review of Marks and Spencer

“Having been a big Marks and Spencers fan for years, I...”

★☆☆☆☆

written by dinahdoll on 28/01/2004

Good Points
not many

Bad Points
staff unhelpful

General Comments
Having been a big Marks and Spencers fan for years, I have to say I think their standard of customer service has gone down. Recently I had reason to take an item back for a refund, whilst in the Aylesbury, Bucks store I was sent upstairs to customer services, they could not help me, I was told to go downstairs to the information desk, this assistant was quite sarcastic to me and I was promptly told to go back upstairs to the finance desk. When I got there I was so stressed by it all, my children were getting very upset and I was getting nowhere I decided to give up and go home!!!!!!!! Not an experience I wish to repeat!!!!!

  • Not Set! Not Set!

    Goods purchased & cost

  • Value For Money

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