Royal Bank of Scotland Student Royalties Account Review

Good Points
Phone authorisation of overdraft increases

Bad Points
Poor phone manner, constant mistakes with overdraft account

General Comments
I cannot warn you enough. I have had a Royal Bank of Scotland Student Royalties Account with the Glasgow City RBS since 1999. For half that time I have been in constant contact with the branch requesting a refund of illicitly charged maintenance fees, interest charges ( which the account, as a student overdraft, should not have ). The only glimmer of light has been a local branch, I opened the account while studying away, which higlighted the number of charges that had been added. They ( Glasgow City ) wouldn't forward my telephone call to the branch manager whom I had been advised to speak to. The problem has been, at this stage, put down to a coding error which they have on various occasions admitted to.