Harrogate, The Old Swan Hotel Review

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★★☆☆☆
2.2 / 5
From 3 reviews
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  • Value For Money

Guest's review of Harrogate, The Old Swan Hotel

★☆☆☆☆

“The dining room staff were negligent and off hand. The...”

Written on: 19/04/2008

Good Points
Beautiful hotel - reception staff excellent

Bad Points
Dining room staff and food a disaster.

General Comments
The dining room staff were negligent and off hand. The food came in relays and without cutlery. We were given one menu which was then substituted for a further menu. The menu was rather 'tired' and lacked imagination - and when the food eventually did arrive - it looked less than appetising. The wine list had to be collected after being requested three times. The maitre'd looked disinterested and bored and just wandered about without any seeming task or aim. All in all, a dreadful experience.

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