LK Bennett Review

“If you purchase any goods from LK Bennt during the...”

Written on: 15/01/2008 by ashopper (3 reviews written)

Good Points
None

Bad Points
Returns policy out of order

General Comments
If you purchase any goods from LK Bennt during the sales and for any reason the item does not quite fit properly, you will need to throw t it away as you cannot exchange it nor get a refund. A shame no one tells you that at the point of purchase nor it is printed on your receipt ( which in any event would be rather late to find out).

I purchased two pairs of boots yesterday, one of which I was not sure about and the sales assistant was quite aware of. I was quickly wisked at the till . Today I called the store to find out if I could get a refund on one of the items, as my receipt said nothing other than being attached to a product care leaflet, and was advised I cannot even exchange the item.

I will simply buy nothing from any of their stores in future, this way, I may have wasted £110 this time round but the company will make no money out of me in future.

Shameful policy.