Written on: 15/01/2008 by ashopper (3 reviews written)
Good Points
None
Bad Points
Returns policy out of order
General Comments
If you purchase any goods from LK Bennt during the sales and for any reason the item does not quite fit properly, you will need to throw t it away as you cannot exchange it nor get a refund. A shame no one tells you that at the point of purchase nor it is printed on your receipt ( which in any event would be rather late to find out).
I purchased two pairs of boots yesterday, one of which I was not sure about and the sales assistant was quite aware of. I was quickly wisked at the till . Today I called the store to find out if I could get a refund on one of the items, as my receipt said nothing other than being attached to a product care leaflet, and was advised I cannot even exchange the item.
I will simply buy nothing from any of their stores in future, this way, I may have wasted £110 this time round but the company will make no money out of me in future.
Shameful policy.
As rated by our community of reviewers
" Load of rubbish, Poor quality, poor customer service " Read More
Written by RN_veteran
" Sent the wrong boots and will not pay for return postage " Read More
Written by JeremyFromBucks
" Disgusting service " Read More
" Poor quality shoes " Read More
" Swindon Branch - Superb Service " Read More