Maxtor One Touch III 300GB USB2/Firewire 400 Combo Review

Good Points
Eye catching, exterior good software.

Bad Points
Computer locks up while in use. Severe overheating problem. Technical support issues.

General Comments
I have a Maxtor 750 gb one touch III drive. The ice cold colored side panels are a poor idea because they are a poor heat dissipater. I contacted Seagate product support twice and they never mentioned or acknowledged an overheating problem. A classic symptom of overheating is a computer lockup. Because Seagate would not admit to the problem I spent countless hours unloading and reloading software then testing the results. In the end I popped off the plastic side panels and screwed the brushed aluminum perimeter strip back into place and now it works. It looks ugly but at least it is function over form and not the other way around. I had a one touch I before and bought a new Maxtor backup because I liked the backup software. The Maxtor design group needs a tune up in heat transfer and get back to making aluminum cases with heat fins and get their product support group to come clean with customers.