written by anzibar on 19/09/2007
Good Points
I got free green flag breakdown cover with my insurance when I took it out (incidentally I never needed this as my car was almost brand new)
Bad Points
I cannot emphasise strongly enough how much I would discourage people from getting their insurance with Prudential. I have never had such a bad experience with an insurance company.
General Comments
Where to start!!! I was hit by a drink driver at the beginning of July and had very serious whiplash meaning I was off work for two months and my car was written off. I spent 6 weeks arguing with prudential over the value of my car (they had knocked off almost £500 for things that didn't exist before the accident). It was only when I went through the financial ombudsman that they eventually agreed on a more suitable price. The other drivers insurance was MUCH more helpful than my own and in a very traumatic time for me Prudential did nothing to help me.
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