Ability Superstore www.abilitysuperstore.com

Ability Superstore www.abilitysuperstore.com

User reviews
4.9

Customer Service

4.9

Quality of website

4.8

Value For Money

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Ability Superstore www.abilitysuperstore.com

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Ability Superstore www.abilitysuperstore.com
4.83 75 user reviews
595%
40%
31%
21%
13%
4.9

Customer Service

4.9

Quality of website

4.8

Value For Money

User Reviews

georginagrogan
5

Customer Service

5

Quality of website

5

Value For Money

Fantastic Choice!

The amount of products on Ability Superstore is really impressive. They truly have something to help with every aspect of daily living, mobility, and even with pet care! I'm really impressed with the product range and I'll definitely be using them again in the future. There's products that I didn't even know existed and they can really mean the world to people like me. I'm really impressed with their navigation on the website and how easy the site is to use. The prices are very reasonable and overall I've had a great experience with the website and with the products that I chose. I have been already recommending them to my friends and family and I will continue to do so. I haven't come across another website like this before.

Guest
5

Quality of website

5

Value For Money

Fastest Sevice I Have Ever Received When Buying On

Fastest sevice I have ever received when buying online

Guest
5

Customer Service

5

Quality of website

5

Value For Money

Whats Not To Like

my order was placed on 22/11/2016 came on 24/11/2016 both things as ordered well delivered thanks for a good deal

Guest
1

Customer Service

1

Value For Money

Not Fit For Purpose

Brought a tilt top over bed table. The measurements of the table were correct for over the single bed but when put together the frame only allowed the table to go over the single bed half way. The company should have known this when advertising as an over bed table.

Yes the delivery was quick and they were happy to collect but they are charging £10 to return and refused to waive although the table is not fit for purpose.

I won't be using them again.

Spp47
5

Customer Service

5

Quality of website

5

Value For Money

Super Fast Delivery

Order was delivered one after placing online, I could not believe when I answered the door.

jeffersonbry44
5

Customer Service

5

Quality of website

5

Value For Money

Impressive

I was so impressed with the service I received from Ability Superstore. I phoned the customer services team with a query prior to ordering and was helped immediately and my order was taken. The product was delivered when I was told it would be and I am delighted with it.

After several dreadful experiences with my Christmas presents ordered online from various other places it was a delight to have such superb service from this company and DPD, delivery company, well done and thank you!

Valbon
5

Customer Service

5

Quality of website

Never Before Have I Come Across Such Fantastic Customer Care

We ordered a Newstead Dining Trolley over the Internet for my mother who is 90 and lives alone. It was delivered the next day by a very helpful young man. Unfortunately the trolley design has been changed and it is no longer possible to use it as a table. I telephoned and explained the position to the Receptionist. I was given the choice of a collection date and time. I was notified by text prior to the Courier arriving and I was able to notify my mother accordingly. He arrived on time and was also professional and helpful. Most surprisingly my refund was received the next day. YOU CAN'T BEAT THAT FOR SERVICE!! Thank you very much.

Guest
5

Customer Service

5

Quality of website

5

Value For Money

Fast & Efficient Service

I would just like to thank Ability Superstore for their fast & efficient service. I rang them late in the day on Friday of the bank holiday weekend, after being let down by another site. I received my order this morning (Tuesday). You have made life in this household much easier.

Rena2160
1

Customer Service

1

Quality of website

1

Value For Money

Worse Company Ever!!!

I purchased some made to measure crutches for £70.99 (they no longer seem to have these on their website) I requested on the order form that they be 29" from the bottom of the stopper to the MIDDLE of the handle. When they arrived they measured just over 28". I phoned and the lady confirmed that I had requested them to be made this way. When they recieved the crutches back they refused to give me my money back stating that they are made to measure and so are not returnable. I have been emailing them and even sent them photos that I'd taken using 2 different tape measures but still they won't refund. In the end I've had to open a paypal dispute. They have now told paypal a blatant lie and said that I had requested the crutches to be made to be 29" to the TOP of the handle. THIS IS NOT TRUE!! the woman that I initially spoke to on the phone read my order request back to me and so I know that I had requested the measurments be made to the MIDDLE of the handle. Really bad way to treat a first time customer and poor customer service. Also they have super slow delivery. I would never us this deceitful company again!!!

1
abilitysuperstore1

Thanks for your feedback. All crutches are measured from the bottom of the ferrule to top of the handle. We apologise that you feel that you were provided the incorrect information, however our records show that the correct information for measuring was supplied. We have provided a full refund as you are aware, despite the fact that this was a made to order item and we do not usually accept returns on made to order items. Regards

dolliman01
5

Customer Service

5

Quality of website

5

Value For Money

Highly Recommend Ability Superstore

i had broken only Tuesday of my Anabox Weekly Pill Organiser and Ability Superstore went out of their way to locate, put by and securely post me Tuesday. The communication was fantastic. I would highly recommend this company. I am now complete again!!

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Q&A

KEVINRADIO

How can I contact a CEO or Director of Ability Superstore?

Thanks

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