La Redoute www.redoute.co.uk Review

Click here if this is your business
★☆☆☆☆
1.4 / 5
14% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

aliasone's review of La Redoute www.redoute.co.uk

☆☆☆☆☆

“I encountered La Redoute many years ago, and thought...”

Written on: 18/08/2007 by aliasone (1 review written)

Good Points
None

Bad Points
Horrible stench when opening the sealed packages

General Comments
I encountered La Redoute many years ago, and thought very little of the quality. I thought they may have changed, but if anything it's worse. I wish I had come to Review Centre before placing my order. I ordered 2 tunics and one pair of trousers (sale prices). 1 tunic was not in stock, but I have not been charged. The package arrived in about 5 days, which is fine. The first thing which struck me was the horrible stench when opening the sealed packages. It's hard to describe - a strong musty/smokey odour! The other tunic was missing, despite the order stating "complete" and my card charged. The trousers had a small but clearly visible (especially on white trousers) orange/brown stain on the back seam, so needless to say these will be returned. In addition, the trousers were a very poor fit despite being a size larger than I usually take quite comfortably (I had originally intended them to be a very loose fit!). I have contacted customer services via email, and I will also be sending a letter (together with a copy of my delivery note) regarding the missing item, and I hope to obtain a refund. Wish me luck. Once again a very disappointing experience.



I have not bothered to open the enclosed catalogue and I will not be shopping with them again.

  • 2 x Tunics 1 x Trousers, £50

    Goods purchased & cost

  • On time

    Delivery

  • Quality of website

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0