Kosmar Review

Good Points
OK unless things go wrong.

Bad Points
No customer service.

General Comments
I booked a holiday to Greece in January and when I came to pay the balance I noticed the accomodation was no longer on the website. I queried this and was told that all was OK and not all accomodation was on the website all the time. A few weeks later I got a letter, no apology, saying that the studios I had booked were not available and I have been booked in to another studio nearby. The studio I was offered was cheaper but no discount was offered because they were more expensive when I booked. The reviews for the new studios were poor. I asked for a refund but was told that this would cost me £200 because Kosmar had offered me alternative accomodation of a similar quality. Customer Services are a joke, they are not interested. Where else would you pay £600 for something, not get the thing you paid for, be offered a substitute that you did not want, that was cheaper than the one you did want, and not even be able to cancel it without incurring a £200 penalty. Be very aware of the small print when you book, trust me Kosmar will not be interested if you have a problem, see other reviews for confirmation.