Good Energy - Review

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Good Energy -
23.0% of users recommend this

Dr Green's review of Good Energy -

“Their phones are never answered, and they rang back...”


written by Dr Green on 07/01/2007

Good Points
All renewable

Bad Points
Customer service.

General Comments
Their phones are never answered, and they rang back days later at inconvenient times, and they sometimes don't answer emails. I had a problem with a meter reading discrepancy and simply couldn't get it resolved with them, even after complaining to EnergyWatch. Their responses - when I finally got one - were unhelpful. They only have six customer service staff, and electricity performance standards (replying to customer queries within a reasonable time) do not apply queries about accuracy of meter readings, only the meters themselves!

Good Energy seem to think that customers willing to pay a premium for renewable power will put up with anything if they ignore them and stonewall long enough.

  • Value For Money

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