British Gas Review

“British Gas/Scottish Gas, whatever you want to call...”

Written on: 18/12/2006 by QUEEN HELENA (1 review written)

Good Points
None

Bad Points
Long waits on the phone
Unhelpful staff

General Comments
British Gas/Scottish Gas, whatever you want to call yourselves. I have never in my life been dealt with so badly by someone that I give a fortune of my hard earned cash to. 4 days with no gas, as my gas card was either lost or stolen. Numerous phone calls; one that had me on hold for 5 1/2 hours (still never answered). Another call with a 2 hour wait, to be told that I had to be on the premises for the next 4 hours, and an engineer would be out to supply emergency credit. No engineer called after taking the morning off work. On phoning back yet again, I was told that British Gas had no record of any call out. I was advised numerous times to go to my nearest pay-point and purchase a new card. This pay-point was in Girvan, which is over 100 miles away!! They kept insisting I was wrong, and that it was only 31 miles.



Finally, on the forth day I was promised that if I stayed in (another morning off work) an engineer would be out within 4 hours (now where have I heard that before??).



4 hours later, surprise surprise, no engineer. I phoned back again to be told to wait another 4 hours and an engineer would be out (more time off work). With all this time off work, by the time I get my new card I will have no wages to buy any gas!!



I have read all the other reviews on the internet, and no wonder every one is going to change their supplier. They have one other ex customer now ... me!