British Gas Review

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QUEEN HELENA's review of British Gas

☆☆☆☆☆

“British Gas/Scottish Gas, whatever you want to call...”

Written on: 18/12/2006 by QUEEN HELENA (1 review written)

Good Points
None

Bad Points
Long waits on the phone
Unhelpful staff

General Comments
British Gas/Scottish Gas, whatever you want to call yourselves. I have never in my life been dealt with so badly by someone that I give a fortune of my hard earned cash to. 4 days with no gas, as my gas card was either lost or stolen. Numerous phone calls; one that had me on hold for 5 1/2 hours (still never answered). Another call with a 2 hour wait, to be told that I had to be on the premises for the next 4 hours, and an engineer would be out to supply emergency credit. No engineer called after taking the morning off work. On phoning back yet again, I was told that British Gas had no record of any call out. I was advised numerous times to go to my nearest pay-point and purchase a new card. This pay-point was in Girvan, which is over 100 miles away!! They kept insisting I was wrong, and that it was only 31 miles.



Finally, on the forth day I was promised that if I stayed in (another morning off work) an engineer would be out within 4 hours (now where have I heard that before??).



4 hours later, surprise surprise, no engineer. I phoned back again to be told to wait another 4 hours and an engineer would be out (more time off work). With all this time off work, by the time I get my new card I will have no wages to buy any gas!!



I have read all the other reviews on the internet, and no wonder every one is going to change their supplier. They have one other ex customer now ... me!

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Queen Helena's Response to QUEEN HELENA's Review

Written on: 18/12/2006

Finally, the British Gas engineer came and gave me five pounds emergency credit. He also supplied a card and told me to top it up, which I did, with ten pounds, and on inserting it in the meter, it took back the credit that they had given me and would not register the ten pounds I had spent. More money lost.

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Yvonne Reeves's Response to QUEEN HELENA's Review

Written on: 29/01/2007

Helena. Regarding you having to take time off work waiting for British Gas to call. You should have asked for a Claim form to get some money back for the Day's you were off work.
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<br/>It happened to me when I lived in London, and I got money back for 3 Days off work. Phone them or send an e-mail to them, and ask them to send you a form. Good Luck.

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