Willowslea Kennels (Airpets), Heathrow, Staines, Middlesex Review

Willowslea Kennels (Airpets), Heathrow, Staines, Middlesex
★★★★★
4.6
92.0% of users recommend this
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sgab's review of Willowslea Kennels (Airpets), Heathrow, Staines, Middlesex

“I sincerely regret putting my dog in Willowslea...”

☆☆☆☆☆

written by sgab on 01/11/2006

Good Points
Proximity to London and the airport.

Bad Points
Just about everything else.

General Comments
I sincerely regret putting my dog in Willowslea Kennels. Firstly the kennels operate a policy that all animals must be collected by 5. On the day I returned from holiday I rang the kennels to say that I probably would be there on time but could be about 15 minutes late due to traffic. I was told that the gates are timed to shut at 5 and that I would not be allowed in. When I explained that I would be at work for the rest of the week and would not be free for several days, their attitude was 'not my problem'. The manager is one of the rudest men around and I would not like to deal with him again.



However this was not what has made me so angry. When I went to collect my dog I found her cowering in the back of the kennel, she was trembling like a leaf, was breathing very heavily, and obviously hadn't been brushed as she had clumps of fur sticking out of her. To make matters worse when I got her home, I noticed a complete change in her attitude. I left a happy and extremely confident dog there for 4 days and got one back who flinches when I go to stroke her and is reluctant to come to me when I call her. I have no idea what happened when she was there and couldn't prove anything but I do know that I now have a very unhappy dog at home.

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