KFC Review

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KFC
★★☆☆☆
2.1
33.0% of users recommend this
  • Quality of service

  • Quality of food

  • Value For Money

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AndreaG's review of KFC

“We went to KFC last night after coming out of the...”

★★★☆☆

written by AndreaG on 25/10/2006

Good Points
The food is usually okay - it is what it is.

Bad Points
We only use the drive through and it always seems to be very slow.

General Comments
We went to KFC last night after coming out of the theatre and were surprised to find that after a 5-10 minute wait to get to the order point of the drive-thru, that there was no chicken left - on a Tuesday! Well, what more can I say! Besides the fact that there was no chicken in a KFC is very poor, you would have thought that rather than leaving people waiting there at the drive thru, that they would have had the decency to send someone out to tell the waiting people the situation instead of wasting their time.

  • Over £25

    Average cost per head

  • Once or twice a year

    How often do you eat here?

  • Family-oriented

    Atmosphere

  • Quality of service

  • Quality of food

  • Value For Money

  • KFC Ashton-U-Lyne

    Restaurant name & location

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Andreag's Response to AndreaG's Review

Written on: 21/11/2006

Okay, we decided that we would give the Ashton-Under-Lyne KFC another go last night as we figured that the events of our last visit were probably a one off. This is what happened this time...
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<br>We arrived at the drive-through, and there was no queue. A lady said (down the speaker) that they wouldn't be long, which was fine, as we hadn't decided what we wanted. After 5 minutes of waiting, there was a nice queue forming behind us, and finally she asked us what we wanted. We asked what was in the Variety Bucket for 3, and she reeled off the contents, which did not include beans, gravy or coleslaw, so we asked for beans and gravy. She said that would be an extra £2 each, so we said we would leave them. She then said it would be £9.99 at the next window, which sounded very expensive. We had moved slightly forward to go round to pay, and the car behind had pulled up so we could not go back. So when we got to the window we asked the price again. It was £9.99, so we asked to change to a family bucket, as you get the side orders and a bottle of pop for £9.99, which is much better value, and she said that we would have to drive all the way back round and place our order again! Where there was now a significant queue.
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<br>Funnily enough, we left again without making a purchase. Now if you think this is poor customer service, you haven't heard to best of it... As we pulled up in the car at the window, before looking at us in the car she shouted to one of her colleagues "I have just (swear word omitted) told You!" Luckily, we did not have children in the car, but even so, we were utterly disgusted, and have to say that this is the last review that I will write about Ashton Under Lyne KFC, as we will not ever be going again.

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