Churchill Car Insurance Review

Good Points
Good price
Always got straight through to someone who spoke well and knowledgeably.

Bad Points
Automatic renewal system has caused me a huge problem.

General Comments
The auto renewal is great in theory, but in practice it hasn't worked well. The idea is that they have your credit card details on file and automatically take the premium, and then send out the new certificate. If your renewal date and Car Tax date are the same, you don't have a current certificate to tax the car with. When I rang and asked them they said that they could send it in a few days for an extra £5 or it would be sent out about a week after renewal. Neither of this helped me, as I had to tax it quickly. I ended up cancelling what was an excellent policy and then going to a local broker to obtain a cover note. I understand that they don't issue the certificate until payment is taken, but I would have been willing to pay a few days earlier just to have that paper in my hand when I needed it.