written by brixtonia on 22/09/2006
Good Points
Occasionally it works.
Bad Points
Incredibly unreliable.
Poor user support.
General Comments
I have been with Force9 for several years (under the brand Freeonline). Having never used another ISP I thought their regular problems were just par for the course but it would appear not. The latest problem resulted in my broadband being down for over two weeks (and still not restored). That came after two weeks of email services being so delayed that emails took over a week to arrive. Of course, if you check their service status it says everything is just tickety boo. The web based mail never worked properly and their excuse was that "it just doesn't for some users - we don't know why" Their tech help is slow, unhelpful and disinterested constantly blaming your hardware or third parties. Totally unacceptable. I'm moving and I advise you don't touch them even with the proverbial bargepole.
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