Western Union Money Transfer Review

Western Union Money Transfer
★☆☆☆☆
1.3
9.0% of users recommend this
  • Speed of service

  • Customer Service

  • Value For Money

Olivertwist's review of Western Union Money Transfer

“I attempted to do an on-line transfer, and I provided...”

★☆☆☆☆

written by Olivertwist on 07/09/2006

Good Points
They are OK when transferring through an agent, but expensive

Bad Points
On-line transfer is poor

General Comments
I attempted to do an on-line transfer, and I provided all the necessary information, including home phone number, valid credit card and secret question etc., only to have to call in. After calling, Western Union declined to make the transfer because they said they could not verify my phone number. I called from a phone away from home. They did not bother to ask for any other verification, and would not divulge why they could not verify my home number (the number was easily verifiable), they would not divulge how they were trying to verify my phone number (I suspect they just use call display, and because I was calling from a number other than my home phone number they would not make any effort to verify my home). This does not make sense, since other vendors will accept a credit card payment without such verification.



The staff would not do nothing but cite it as their policy.

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