Lloyds Bank Platinum / Gold Current Accounts Review

Good Points
Excellent customer service
Excellent package
Easily accessible via internet, telephone or in person
Personal service with direct dial telephones

Bad Points
Some desk staff are a little too keen on trying to cross-sell products

General Comments
I have been a customer with Lloyds TSB since I fell out with Halifax in 2001. During which time I have been in financial difficulties, but they did not treat me any differently.



With the help of the management at my local branch of Lloyds, I no longer struggle with my finances.

Now I arrange most things through them; My current and savings accounts, credit card and insurances, and I have never had a bad word to say about them.



I can access all of the information I want out of hours via telephone and internet. The Internet Banking facility is fantastic, and it works.

Even when I call in, the queues never last more than a couple of minutes, and the staff are always friendly, helpful and polite.



They do try to have me sign up to a new product every month or so, but they are in business after all.



A lot of other companies could learn a thing or two by the way Lloyds treat their customers.