Sworn & Co, Chiswick, London

Sworn & Co called me to arrange a viewing for the studio in Chiswick. I drove 16 miles to make it and walked the last mile in the rain. They didn't bother to show up. I called their office 10 times—no answer.

We rented with Sworn for 3 years. Absolutely no problems, they responded fast to address any issues. They also helped us finding new tenants to take over our lease very fast. Great service and professional agency - cannot recommend enough!

We rented a flat managed by Sworn & Co for around 14 months. We found all members of the team to be friendly, responsive and professional. The flat suffered damage on a few occasions from leaks from the property above and staff at Sworn proved very efficient in sorting all repairs out. They also helpfully rearranged viewings for prospective tenants, once we'd given notice, to accommodate our baby's naps etc.

All in all, we had a great experience with them and would highly recommend.

We lived 3 years at flat managed by Sworn & Co.

Agency was always well organised,

The Staff were friendly and professional.

A great service. We recommend this Agency.

We rented from Sworn & Co. for a few years,

Agency staff has been efficient, reasonable, friendly and professional, we would surely recommend it.

We really enjoyed our 7 years stay at flat that was managed by Sowrn & Co. We found the agency’s staff are very professional and helpful. They are focused and well organised at their job – plus they are very friendly too. One of the most important things that we really enjoyed that they have a great team of workers who are always available to fix or replace any items on the same day or the next day the latest! This was very important for us as we had a child and we couldn’t afford to be in a position for anything to be not working in the flat. Sowrn’s team always ensured that we get the best swift service possible. We were lucky to get such service and we consider their work a great example of how agencies should be. They were fare to us from the first day we rented tell the very last day – so well done Sowrn & Co, keep the good work going. We also would to thank the landlords very much for their help, kindness and support for all the 7 years. It was really sad to move as we really enjoyed your renting with you.

We wish you all the very best of luck

I have been in contact with this agency to buy a property. The first viewing was cancelled but was then told I could do it 5 min before the appointment time. The second viewing was even better as they did not turn up. When it came to make an offer, I was told someone else was interested in order to increase up to the asking price. The survey report mentioned repairs to be done. I was told that you should expect to pay for them as this is an old property and they would not drop the price by the cost of repairs. So in the middle of the negotiation, they put the poperty back on the market.

My partner and I looked at a 2 bedroom apartment on Saturday the 6th September and we were very interested in the place. We spoke to a member of staff at Sworn & Co who was extremely helpful and made a request about a fridge/freezer as there was only a bar fridge available, they thought it wouldn ' t be a problem and that we should call the office on Monday and chat to her manager another member of staff about it. First thing Monday morning we called the office to let them know we were interested and made the request about the fridge/freezer - well that ' s where all the trouble started. A VERY rude receptionist did not want to pass me through to another member of staff that manager but couldn't answer any of our questions. All of a sudden we were not good enough as we had requested something extra in the flat and I was told 'someone else is interested in the property and they are not that fussy so the landlord will probably give the property to them. I tried explaining that I did not want to loose the property due to any requests and left a message for another member of staff to call me back. No one rang me so I had to keep calling, leaving messages but no one called me back. Finally after several attempts I was lucky enough to be able to speak to another member of staff who said he was waiting on the landlords email and that no one had given a deposit yet and that he would definitely keep me up to date. I expressed that I would be very upset if I would loose the property by waiting as I was reading to go pay my deposit there and then but another member of staff suggested I wait and he would call me later that day. Well I heard nothing. Then the following day I had to ring a member of staff on her mobile to find out what was happening and she turned around and said 'oh sorry someone came in yesterday and put down a deposit and we have given it to them!'

I was extremely upset and said I wanted to speak to another member of staff as he said he would keep it for me. A member of staff said she would have a word with him and call me back. After 5 minutes she called me back and said the reason they had given the property to the other people is because they could move with 10 days. I think it would have been nice if another member of staff had called me and asked if I was willing to do that same before he just gave the property to someone else but I was never given the option!