NTL Review

Click here if this is your business
1.5 / 5
18% of users recommend this
Click here if this is your business
  • Reception

  • Customer Service

  • Reliability

  • Extra Features

  • Value For Money

Chris Bevan's review of NTL


NTL have very bad customer service staff who LAUGH at...”

Written on: 05/05/2006 by Chris Bevan (2 reviews written)

Good Points
Cheaper than getting separate Sky and phone line...

Bad Points
...That was until Freeview came on-board

General Comments
NTL have very bad customer service staff who LAUGH at you if you have a problem. Overcharge. Change pricing out lay without notification. Wouldn't set up a direct debit after 5-6 attempts, and still charged me the non-DD premium of £2 per month. Wouldn't change my wife's name on the account after we married until a year later, during which time they sent her a letter not using her correct title - not Miss or Mrs, but LORD.

Couldn't explain anonymous charges on our bill, but didn't revoke those charges.

Put our account into the hands of debt collectors without even trying to resolve the problem. Cut off our phone line, and then sent numerous letters asking us to phone them!?

And there's more.

Oh, one small redeeming factor, the guy that installed the line was very nice and polite!!

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0