La Redoute www.redoute.co.uk Review

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★☆☆☆☆
1.4 / 5
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  • Customer Service

  • Quality of website

  • Value For Money

mc215's review of La Redoute www.redoute.co.uk

☆☆☆☆☆

“I ordered three dresses from La Redoute. They charged...”

Written on: 22/01/2006 by mc215 (1 review written)

Good Points
Women's clothing range which is different from the average high st offering

Bad Points
Poor customer, service; persistent junk mail; non-delivery of goods

General Comments
I ordered three dresses from La Redoute. They charged me for the goods and dispatched them - but to the wrong address. Three months later, 2 helpline emails that have gone unanswered, 4 calls to their 'helpline', 1 complaint in writing and four sets of further junk mail later - and they have failed to provide a refund, to close my account or offer a written apology.

  • Dresses £30

    Goods purchased & cost

  • Still waiting

    Delivery

  • Quality of website

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