ebuyer www.ebuyer.com Review

Good Points
Cheap

Bad Points
Appalling after-sales service

General Comments
I purchased approx £2000-00 worth of computer parts around Dec 20th. 2 out of the 4 computer cases had smashed facias. The packaging was very thin around the corners. I went through the 'e-notes' routine and specifically advised them to increase the protection on the replacements. This was completely ignored and one of the 2 replacements was also smashed. I have since demanded a refund. It has taken from about Dec 20th until about February 20th for matters to be satisfactorily concluded and my account has now been credited for the refund. That is 8 WEEKS! This company hides behind a wall of electronic 'silence'. You cannot telephone and complain. I notice that the fax number has also been removed from their website.(I wonder why!) so that route is out as well. It is a pity that they handle their enote system to suit their own pace as the idea is a good one. Also, real-time stock levels is very attractive. It is a pity that I shall not be doing any more business with them.