SmallWorld

Broadband speed varies from great to very slow at times.Tv picture keeps breaking up and sound quality not good.Phone line stopped working,and after 2 months,was still not fixed.Poor customer service.

Couldn't ask for more!! Excellent customer service, connected seamlessly! Fasted broadband I've ever had! Would and do recommend to everyone!

Been with the above company for just over 12 months. Where do I start ? On the first day of installation, the team left without a full install. The equipment is poor secondhand stuff, ex Virgin boxes etc. TV guide is chronic to use, regular broadband downtime at all hours of night and day.

For those who don't pay by DD, they charge £4.50 extra a month admin fee, and £1.25 paper billing fee, because I'm told Sky do it.

I personally couldn't wait to give notice and come back to Sky. Although they don't make that easy either. You have to write them a letter, been told since then an e-mail would do.

Smallworld is a poor company all round, with nothing to offer anyone. Customer service is akin to a third world country. Many promises made, they can't fulfill. I have been dealing with head of customer services recently - promises have been made of return calls - never happened, refunded charges, never happened. Releasing us early from 31 days notice, never happened.

I can honestly say in my 42 years, I have never dealt with such ineptitude, this company wants your cash only, in return for a sub-standard service, with low end staff, equipment and a service to match.

Avoid every day of the week.

I switched to this company from BT as Smallworld were offering to install fiber optics whilst BT were not. BT listed my area as if I could receive their BT Infinity package. When I tried to order this package I was greeted with an error page. I called BT's customer support and they then told me I could not receive their Infinity Package. I then called Smallworld inquiring if I could receive their services. They were very polite and helpful on the phone, encountering no problems at all along the way. 2 days after that call, I was receiving speeds of 60mbps, which is a huge increase from what I was getting with BT (~3mbps).

Not entirely sure why some people are reviewing this company in a negative light, perhaps they have little or no knowledge of ISPs and how they work. Perhaps even their equipment is faulty, or using wireless networking which will reduce speeds drastically.

Been with SmallWorld Cable for 1 year, using their 60mbps down and 6mbps up. They have recently upped their speeds to 80mbps down and 8mbps up. I only discovered this when casually browsing their website and was confused as to why they didn't inform me of this new package, but that's alright.

Had no problems with their service at all. Another reviewer stated that their 'data packets are cached on their server'. Not really sure what they're trying to say here, but speeds are 100% when using their speedtest.net server. This is obvious and expected; not really something to complain or even make a comment about, but sure, everyone's entitled to their opinion. Anyone with half a brain could figure out that you're going to get better speeds using a server provided by your ISP. Nevertheless, I pinged another server in my area and got very little loss on speed, which is expected. I hate reading reviews that people have left which are INCORRECT because they are UNEDUCATED in the industry, so I decided to leave a review here trying to correct those misconceptions.

Overall, I've had a very good experience with this company. I've never had to deal with their customer service since I began using this ISP, which is the way it should be.

I have the VIP package and i think the broadband is absolutely spot on, cant complain at all with the service would recommend to anyone!!

When I moved to the Location I sm at now and got told there was fiber optic broadband available i jumped straight on board. What can i say the speeds are Fantastic and you can notice the great speed when playing online games via PS3, there is no caps after certain times unlike some Isp. My bill is great to as I have 2x smallworld Hd Boxes which both have the full packages Inc Sky f1 which is most for me too i also have 2 modems one downstairs at 10Mb and one upstairs at 60Mb upstairs all for £130ish a month. Cheap as Chips

Had some performance issues with Sky so thought about switching to Smallworld. I got a flyer from them with prices etc so rang the number. Put on hold for ages eventually got through left a ring back message but noone rang back. Rang a couple times again with same result. On that basis they seem pretty useless so wont be switching to them.

Very poor quality and very poor customer service. Cheap and nasty! I have been paying approx £75 per month and for that I get the following:

A movies package with 90% of the movie channels not working (except TCM and Film 4 which I can get on free view anyway.

Picture break up on numerous other HD channels (I am paying extra for the HD pack).

None existant customer service (ignored 4 e-mails re the movie package issue). Rude people and only way to get problems issues resolved is to travel 40 miles round trip to physically go in and see someone in person. Ignore emaiols, never call back when promised, tell lies.

Absolute garbage!!!!

Installation was a farce due to them not doing a site survey first. 2 failed attempts on seperate days. Had to lose 3 days holiday from work to accomodate them.

Their new Topfield box is poor to navigate, with a really old user interface thats not particularly intuitive. The remote control is very badly laid out too, and feels like a cheap kids toy.

The box requires retuning every week or so because it loses channels due to a firmware issue that they refuse to acknowledge, and by doing this, all series links are lost.

The claimed internet speeds can at least be cut in half. The TRUE download speed I get is around 4 meg, with a claimed 10 meg connection.

I get a 10 meg connection to their server, but beyond that is around 4 meg.

P.S. Doing a download speed test from the usual sites does not provide a true download speed, as the data packets that get downloaded are cached on their server, so your're not really downloading the file from an external site; bit of a con really.

For the saving I made from changing from Sky, the oversll package is not very good value at all, with my biggest complaint being the quality and useability of the TV box.

I rate 2 stars instead of one, because the package is very cheap compared to other service providers, however, spend an extra £5 to £10 a month and receive a better service from Sky or Virgin.

Customer for a year and shocking customer service. When it worked it was fine, but box kept crashing and telephone support couldn't resolve it. Lost two days holiday on separate occasions waiting for engineer to call for prearranged appointments only for them to fail to turn up.

Gave notice of cancellation in August and it has been a nightmare. Expected me to take another days leave so engineer could call to collect equipment and again they didn't turn up. Now 4 months since I cancelled and i am still getting harassed for money i don't owe them. Spoken to lots of people who say they will sort things out but they never do.

Buyer beware!