Ticketline www.ticketline.co.uk Review

Good Points
Piccadilly Box Office (aka. Ticketline or Piccadilly Ticketline) have no automated telephone lines which is a welcome relief. They also reply to enquiries in person which is also nice.

Bad Points
The company has, in recent years, expanded and as a result they have increased costs and become more automated like other similar companies. The company has a very aggressive policy regarding refunds and is not in the slightest bit sympathetic to customers when they may ask for refunds or changes to their bookings. The company charges huge amounts for booking fees and adds on excessive charges for postage also. They also often contact customers after bookings to charge them extra for their own mistakes.
The company mostly employs very friendly and patient staff but some older staff in particular can be very rude, unfriendly, inpatient and even offensive towards foreign or 'slow' customers. One lady at the company has been known to hang up on customers she doesn't like. Tickets often arrive late and this isn't always explained to customers. The company's website is well managed by very friendly IT staff but it is very outdated and during very busy periods it can be pathetically slow but the IT staff usually try harder than the regular 'phone' staff to sort out problems which are not their fault but the companies.

General Comments
In summary Ticketline (www.ticketline.co.uk) only compares favourably to other ticket agencies because it is a smaller and more personal company. The company cannot be recommended because of the high charges, hidden costs and occasional unfriendly staff and refund policies.