Affordable Car Rental

I haven't the time to type it all, ridiculous.

hired a car in majorca got there to collect car then got hit with loads of extra charges out of hours/admin/deposit then got told the supermax cover is not recognised by hire car company so i would have to take their collision waiver insurance out ,forked out a total of 1300 euro and got 950 deposit back on return then they blame hire car company as they are not regulated by this country FCA cant do anything to stop it

it is stated within their T&Cs that they offer a price watch guarantee. It turns out they don't actually keep their word. I found the same rental £60 cheaper and their reason for not price matching was that they don't offer that particular dealer. so I pointed out the same car rental company offered by ACR were offering the same deal £40 elsewhere - they still refuse to meet it. It's not a promise, it's a lie. I made a mistake in not shopping around enough before and I massively regret it. It's not about the money here, it's the principle of the matter. Avoid!

I had previously rented from the Brampton location when my van was in the shop. The first time was a referral from another rental agency.

The second time occurred when my van unexpectedly took out a motor on the way to Florida and which I trailered back. I secured my rental by text while still in NY state for later that afternoon after we dropped off the van at the garage.

Both times the car was waiting for me and the service was friendly, efficient and certainly at a good rate. I would definitely rent from here again as they are top-notch at ensuring your satisfaction.

i booked a car around 4 weeks before i wanted to travel had to cancel 15 days before they took 15£ admin fee which is disgraceful as i gave them plenty notice and then after emailing them as they took the whole rental in advance to waste more time arranging a refund -15£ avoid 95% of other online companies dont take your whole money so far in advance and just hassle

I made the unfortunate mistake of dealing with this company when hiring a car in Malaga . I was ripped of to the tune of about £150 between Affordable and another company, Record care hire. Record, I can only describe as shabby arrogant extortionists. Aviod . My complaint is still not resolved .You are not allowed to talk to Affordable's "joke" customer service. They email you a reply to any complaint three weeks to 28 days after you send them a complaint. If you re Email them you, wait the same amount of time again . Whats more they are proud of this system. My complaint is stiil not resolved and probably wont be .Further more if you look at thier own review site it appears any negative reviews dissapear very quickly. As a previous reviewer has stated they take your money and once they have got it they dont care. If I can help other people to be aware of these two companies and help them not to get ripped off then its worth the review

Their website promises "All inclusive prices with no 'hidden extras'." This is not true. When I went to collect the car I was told that the extra insurance I had already paid for was not acceptable to Europcar and I had to pay another £128 on top of the £153.70 I had already paid - which included their Supermax Excess Insurance. I have contacted Affordable about this but haven't even received the courtesy of a response.

AVOID AT ALL COSTS

Book a hire car to go on holiday for £54.76, when i processed it there was an extra £55 charge to drop the car at a different location.

This is hidden in the terms and conditions.

Ive cancelled this and they have offered me less then £5 back.

Appalling customer service, rude staff and next to useless.

Do not book with this company

Do use this one, its very poor service, I did and I regret it they took full cost upfront, and as I was late for pickup, they just rented car to someone else and said sorry we are keeping the full cost.

They then did nothing to assist us and the rental company said they got no payment so no contract with us. Therefore go direct and avoid this one.

This is the first time I've veered away from the mainstream providers (e.g. Avis, Hertz, Europcar) only because my package deal offered a rental car at about the same price. I am aware that I should have read the small print in advance, so this is partly my mistake, but might be useful for others considering a similar deal.

I hired the smallest/cheapest car for 1 week in Gran Canaria at about £80. I didn't get the car hire voucher from A1 Travel until a few days before my departure. I suspect this was intentional as the small print highlights a number of potential, additional charges.

Surprise, surprise, when I got to the airport I had to pay for petrol in advance, including a non-refundable "service charge", which was over 20 euros. How can they include a service charge for doing nothing, assuming I return the car with tank full?

Then there was the insurance. Apparently, the Collision Damage Waiver doesn't cover various items so I had the choice of paying around 70 euros for additional insurance or 800 euros as a deposit. Any damage would then be taken off the deposit. I opted for the 70 euros, so had to pay a total of 140 euros (I opted for the additional insurance) over and above my £80 rental amount. I may get something back for the petrol but that remains to be seen.

The companies involved in this debacle are A1 Travel (package deal), "Affordable" Car Hire (quotes are mine) and Goldcar (car hire company in Gran Canaria).