Wicked Savings www.wickedsavings.com Review

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★★★☆☆
3.0
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80.0% of users recommend this
  • Quality of website

  • Value For Money

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trajectory99's review of Wicked Savings www.wickedsavings.com

“I ordered a Siemens hob from www.wickedsavings.com and...”

★☆☆☆☆

written by trajectory99 on 04/12/2004

Good Points
Lowest price I could find on the web

Bad Points
The worst on-line shopping experience I have ever encountered. The level of customer service was appalling. Missed delivery, delivered to the wrong address, arrived damaged with instructions missing, calls not returned.

General Comments
I ordered a Siemens hob from www.wickedsavings.com and specified a delivery address. The order was taken courteously by a gentleman then a young lady took the details. I was given a delivery date of the Friday of the same week.

First, I got a call to say the hob had not arrived so could not be delivered until the next week.

Next, we got a card through our door from the carrier to say that the goods could not be delivered, as we were not home. Of course we weren't, that's why we specified a different address.

My wife arranged with the carrier to deliver the hob to the correct address but when it arrived the packaging was damaged and open, inadequate packing and/or bad choice of carrier.

When I came to install the hob I found no instructions in the carton, presumably lost in transit.

So far I have made 4 calls to Wicked Savings to try to get a set of instructions and every time promises are made but still no instructions. Each time I called I was promised a call-back to let me know what's happening. No call-backs.

Out of frustration I contacted Siemens directly - their service was excellent and instructions arrived within 2 days, but still nothing from Wicked Savings.

I suspect this company has focused on lowest prices at the expense of customer service. I have given them every opportunity to put matters right but it seems now they have my money they are not interested. I'll never use them again and recommend you don't either.

  • Siemens cooking hob, £ 230

    Goods purchased & cost

  • Up to a week late

    Delivery

  • Quality of website

  • Value For Money

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