TAP Portugal

We will never travel with tap ever again, my husband is portuguese, we went to Portugal and on both flights flight attendants were flirtatious, they were all over him, they had absolutly no manners or professionalism. They comment on how handsome and strong he was, they commented on us hugging and even on our children. My husband would constantly try to stop that harassement and they would stop at nothing and even yelled at him when they did not get what they want. Very rude and harassive, talkative and intrusive. Seems its a cultural thing since pratically all of them behaved the same way.

Do not, never, ever use TAP airlines. They are an appalling company. Flight times were changed with NO warning, only realised when trying to check in less than 24 hours before the new flight time. Ruined what had been a pleasant holiday, running around like idiots to meet the new very early morning departure, when we had paid more money for the later flight. It has taken 12 months for TAP to respond to my complaint, and their response is 'Tough luck'. I will fly Ryanair before ever using TAP again. Lets hope they liquidate very soon to save anyone else the experience we had!

Flew on a Tap flight to Lisbon. It was late to catch the next TAP flight from Lusbon to US. I was at the ticket counter 1 hour 10 min before the flight. (Their rule is 1 hour before). They would not let us on the flight said we were too late. Shuffled us to customer service. They tell us no other flights to the US to be

rebooked on. It's 9AM. They told us if we wanted to get home we would have to go to another place and buy a ticket. But I already have 4 paid tickets to go home? Didn't care and they were rude. The only way home and not to be held hostage by TAP in the Lisbon airport was to purchase 4 tickets for $7200 dollars.  Unbelievable experience.

Our TAP flight was overbooked and 20 off us were thrown off, not given alternative flights, and given absolutely no instructions about how to claim our compensation. Three months later, I'm still waiting to hear bad from the airline about what to do with our "compensation vouchers," What a terrible airline.

London to Porto. Had executive tickets so had the lounges at both airports included. Brilliant service all round. food on board was good. Service was very good during the flight. Bags came out as soon as we arrived at baggage reclaim.

Malaga Lisbon. October 2016

Route flown by White Airlines but controlled by TAP for reservations and check in handling . CHAOTIC.. total chaos. telephoning customer service invites a 15 minute minimum wait. dialling option 4 for other enquiries never answers. website states 24/7. they dont answer on Sundays....

Booking process is easy but thats where logic ends. baggage allowance is different for this route and whoever i spoke to gave me different, therefore erroneous information . Depends upon which baggage regulation or operator is consulted. It varies from :

1 bag of 20kgs free to 23 kgs at 75€.

or first bag at 20€ then booked online 50€ if paid at check its 50€

**Tap reservations advises this flight is a small Turbo prop and cannot take more than 1 bag per pax...so watch out for that major problem. On booking no one advises that serious problem.

FACT according to TAP reservation supervisor. first bag 23kgs free . Limit 1 only extra bag 23 kgs 75€. .

HOWEVER at check in online. it permits numerous bags! I tried 5 extra. The supervisor said "Oh if it accepts it online then its OK" duh !!

Then on telephone they decided to accept extra 2 bags at 55€ each ! Chaos

What advice can I give? TAP -"Take Another Plane" - they live up to the historical reputation so stay away from appalling chaos.

Absolutely terrible frequent flyer programme called Victoria Miles prevented me to earn any points with my original frequent flyer held by Air New Zealand, plus terrible customer service.

They have lied that my flight FLIGHT TP 831 FCO / LIS on 29-Aug-15 has been already credited to another Frequent Flyer programme (and it has never been done ) and refused to provide any explanation to my airlines or at least bring any apologies to me.

Their customer service stated this is only my problem and completely ignored any other questions and complaints from my side.

If you a frequent flyer user I strongly recommend you to avoid any deal with TAP Portugal – then you save your time, money and nerves (the airline service itself is very average but very overpriced).

The only complaint I would have is that on the flight from Newark to Porto the seats on the plane were terribly uncomfortable. I was constantly shifting from side to side...aside from that, the service was great and the food, good. Flight from Porto to Barcelona was comfortable and we had a nice snack. The flight back to Newark was fine----I would fly TAP again.

I recently flew to Lisbon from NYC for business. Because of the many bad reviews, I did not fly TAP, but instead flew Lufthansa to Lisbon (via Frankfurt) and United back home to NYC. On my return flight, the United flight (aircraft that appeared to be worn down) was cancelled and United booked me on a TAP flight. This caused me to retrieve my luggage, cram the liquids (wine) I purchased in duty free in my checked luggage, and go back to TAP check in and through security again. However, United apparently never sent my reservation to TAP, and there were no United personnel in the check in area to help me (their booth has a sign saying that it is closed, and they use portable equipment to check in passengers). Eventually I went to a TAP office and they were able to assist me and facilitate a quick trip through security. The airplane appeared to be new, business class seat was comfortable and service was acceptable. Bottom line - don't fly United to Portugal - they seem to be second rate in that country. TAP did not get 5 stars because the flight attendants were not as friendly as I expected in business class - I suspect they weren't expecting to be as busy due to the cancelled United flight. P.S. - the United staff that were there appeared to be doing their best; they just don't appear to have the proper resources.

On flights to Funchal via Lisbon we were served a sandwich (plus a choice of hot/cold drinks). The sandwich/roll was mostly bread and on one occasion very wet and soggy bread. The vegetarian roll out was mainly grated carrot and the return flight was inedible (two sticks of palm(?)+ a slice of lettuce and a slice of tomato).

The insult was that they wanted me to pay extra for a vegetarian sandwich although I didn't have anything else.

This was the worst offering either my friend or I have ever had on any short haul flight.