Insure & Go - Review

1.4 / 5
13% of users recommend this
  • Value For Money

emmafaye's review of Insure and Go -


“I purchased a single trip cover for august 2004. ...”

Written on: 20/08/2004 by emmafaye (1 review written)

Good Points
Purchase online
Easy to read t&c

Bad Points
Customer service
Non reciept of certificate

General Comments
I purchased a single trip cover for august 2004. Insure and Go Travel Insurance charged £40.00 for the cover and £1.00 for postage and packing. To this day I still have not received my certificate in the post, despite writing to them and to Superdrug (the company advertising their insurance) and I have had no reply from either. I have a copy sent via email but I'm incensed at paying £1, (I know its only £1 but it's the principle) for a copy of everything to be sent by post and not getting it. Plus they ignored me when I spent time writing to them to ask where it was!

I just hope I don't have to make a claim!

  • Value For Money

  • August 2004

    Date of Insurance (month/year)

  • Single trip insurance

    Type of Insurance

Paul Laird's Response to emmafaye's Review

Written on: 26/04/2005

I made a claim when I was delayed over 24 hours from New York to Edinburgh. I received £20 and was told I had only been delayed by 15 hours. This was clearly wrong and the information I gave was misread. When I tried to explain this to Insure I Go, I got no reply. This is no way to treat customers and I am really disappointed in this company.

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Surftony's Response to emmafaye's Review

Written on: 06/08/2006

God if you have to make a claim you will never hear from them.

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201054_Pt's Response to emmafaye's Review

Written on: 09/07/2005

I had exactly the same problem. I payed for a printed certificate and never received one despite repeated phone calls.

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