Gift Tree www.gifttree.com

This was my first time order for my niece birthday, it was a unique Floral Arrangement (Tropical Grace) & a bottle of Wine. The first flag was that they could not deliver on her birthday, the next bomb came with a phone call the day of (the supposed) delivery that the florist that they use (in her hometown)does not carry the necessary flowers ( until 3 more days AFTER her birthday) AND they do not carry Wine at all so it would be sparkling juice of some sort. Now to me, this is false advertisement; why advertise something that you don't know if you the florists you contract out with carry the products you are promising?! $140 order completely blotched d/t false advertising. So instead of my original order, my niece receives "designers choice", so basically whatever that florist feels like creating for $140. So my niece did not get what I wanted her to have from this HUGE SELECTION that GIFT TREE offers, she got whatever some florist felt like creating that day.

I would have liked to known that with all this company advertises is not what they can provide, they should be advertising what the business they are contracting out with offers. So if a customer orders from Mayberry -don't advertise for New York; if that is what this company is relying on the another company to fulfill their work. False advertising at it's finest.

Purchased a fruit basket for my sister for her Birthday. I had never used Gifttree.com before and will never use them again. The product looks great on line, but my sister said the fruit was not good. The pineapple was bruised and not edible, the oranges were dry and the red apples were mushy. The only positive were the grapes and green apples they were ok. Really is upsetting to spend so much money on a gift and have it be such a disappointment all the way around.

As the employer, we ordered a large beautiful arrangement for one of our employee's who lost her precious baby daughter. We ordered on Thursday. Received a call on Saturday (Memorial Day weekend) saying that there was no one to deliver the arrangement in the entire Richmond area. We offered to pick up. Then "gift tree" admitted they never placed the order and since it was the holiday weekend, they couldn't find a florist who could make the arrangement. We begged them to find a florist who could just prepare flowers to pick up. They said they couldn't help us. But, they did offer an alternate delivery date and delivery address. I am certain delivering a funeral wreath to a home four days after a funeral is in very poor taste. Still waiting for a manager to call me. And, they still haven't credited my account. Poor service all around.

My son and his family sent a wine and snack basket to me for Mother's Day. Very pretty presentation but upon opening the snacks, stale and or rancid popcorn, candy and crackers. Plus, they thought there were two bottles of wine in the basket they ordered, basket contained only one. My daughter-in-law asked me if I liked the red or white wine the best so they must have ordered basket with both.

Shame on the company for sending substandard items in a gift box when they know no one wants to complain back to the gift purchaser that the gift wasn't any good.

I definitely wouldn't send a box as a gift after the nasty box I was given

I ordered a mother's day arrangement and my mom was thrilled, very easy and beautiful work, I highly recommend!

Wow, I really wish I would have read these reviews prior to placing my order at GiftTree. I cannot believe that this company is still in business. After a botched delivery...to add insult to injury, the quality was so cheap and looked nothing like the picture. The only reason I went ahead and placed my order for a special birthday delivery for my daughter at her work is because it allowed me to request the exact day for delivery. Unfortunately, after receiving a confirmation (not estimated) day for delivery I was very pleased until I decided to check the status on my FedEx tracking number. Uh oh!!! It was being delivered four days early! No! I called customer service and was reassured that they will have FedEx hold the item as previously requested for the proper delivery date. I decided to double-check the status again and low and behold it was still set for the wrong delivery date. I called customer service again and Ms. Nelson told me that there was nothing she could do and that "they are only cookies" and the email I received with the confirmed delivery date was "just a generic email that they send out". Unbelievable! The email had my daughter's name in it and was explaining the confirmed date but they could not confirm the time (I had asked for it to be delivered before 2pm) but I was fine with whatever time as long as the date was correct. How is that a generic email!? This delivery was part of a birthday surprise at her work and it failed. I will never order nor recommend GiftTree to anyone. At the end of the conversation with customer service, they said they would refund my $8.95 delivery fee...woop-dee-doo...

Ive ordered a fruit and gourmet basket from gifttree and there was NO fruit in the basket only a few gourmet items!!! Worst service ever!!!!

We ordered balloons, candy and champagne for our son's 30th Birthday. He NEVER received our gift. I paid extra to have the gift delivered before 2 PM. We were very disappointed. I called Gift Tree 3 times that day to be told they had a confirmation of delivery. They lied!! I asked who signed for the delivery, time of delivery and confirmation number. I was not given any information. The representatives were very RUDE and didn't care. They blamed their third party vendors. That is not what we paid for. STAY AWAY FROM THIS COMPANY. THEY ARE NOT REPUTABLE!!!

They receive one star only because the wine was nice, enjoyable, acceptable. The snacks were HORRIBLE. They were all RANCID to the point that we had to spit them out. Every time we opened one we thought that the prior ones were an error in packing and shipping....WRONG! EACH one was GROSS. The chocolates, from a reputable company, were as to be expected however 4 of them in a box that could easity hold 12 or more was an embarrassment...or should be. I would not have come to this site to write a review had the company at least responded to my correspondence. I received this as a gift from my brother and did not want to tell him of the terrible experience with the snacks, but I may do so now so that he does not EVER use them again. Shame on Gift Tree for taking good money and providing bad products. Customers beware and shop elsewhere! What should my brother have known before he made this purchase, as the prompt question asks? He should have known the snack products literally stink! Don't shop here!

Wish i had read the reviews of Giftree service on this website before ordering! Had found their prices a little bit high, especially the shipping, but thinking that for the price and placing the order one week ahead, i would make my best friend thrilled on her Birthday. Total failure. I was told on that day only that there was NO FLORIST able to deliver flowers to my friends address.And kept receiving mail after mail, day after day, saying they would try again " next day", adding a "bear" ( friend is 67!) or a chocolate box ( she has diabetes...), until i ask them to refund me.

Which they did, and that's why i put 2 stars.

Will never order again with them.