34SP.com - www.34sp.com Review

★★★★★
4.7 / 5
94% of users recommend this
  • Value For Money

miked123's review of 34SP.com - www.34sp.com

☆☆☆☆☆

“For the occasional user or hobbiest, 34sp's offering...”

Written on: 07/07/2004 by miked123 (2 reviews written)

Good Points
Plesk control panel, irc chat support.

Bad Points
Embarrasing amount of downtime, disgraceful lack of urgency to fix problems with servers - or even to acknowledge there are problems.

General Comments
For the occasional user or hobbiest, 34sp's offering may seem good value with many features such as mysql, php, webmail + plesk control panel as standard.

But here's a classic example of you 'get what you pay for' - server downtime of both web hosting and email is embarrassingly bad, and many inconsistent performance niggles that you'd normally perhaps blame on your isp e.g emails arriving at user 12 hours later, incoming mail bouncing or being delayed days - website offline, unfortunately are down to 34sp's regime of creaking at the seams over provisioned servers and an attitude of 'hey we'll get it fixed soon' (usually next week')

Ultimately, for anybody conducting business on a professional level on the web, 34sp are to be avoided - don't give them a chance to ruin your reputation!

  • Value For Money

Thomas2's Response to miked123's Review

Written on: 14/09/2004

I can not share this experience. I have 3 sites (on 2 different servers) with 34sp.com for over 2 years now and there have probably been half a dozen downtimes of less than an hour each during this time.
<br>Both planned and unplanned downtimes and their status are announced immediately in their forum, which is more than most other providers offer.
<br>The uptime is claimed to be 99.9% and according to my experience it is even better than this.

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Andyward's Response to miked123's Review

Written on: 25/07/2010

I have used 34sp for a number of years now, for various websites.
<br/>
<br/>They used to be a great cheap host with few problems.
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<br/>This is definitley not the case anymore. I totally agree with these comments about not even admitting the server is down - this has happened to me at least 5 times.
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<br/>Now, I host just a blog with them, which now goes down pretty much every Sunday, and today is no exception. I am still waiting for a response as I look at my broken website.
<br/>
<br/>Really so disappointing after how great they were.
<br/>
<br/>They are utter crap now - really don't bother unless you like downtime.

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Thomas2's Response to miked123's Review

Written on: 18/09/2004

I don't have any commercial sites but they are not just for fun either and so I prefer a good uptime as well.
<br>Having said this, I am aware that one or two of their older servers had more problems than others in the past, but I don't think they will put new customers on these servers anyway (and apparently you changed to a different server now as well). Of course this will be of little consolation to you, but from what you are saying it appears actually that your server has become the victim of a spam attack (I am aware that this has indeed be a repeated problem with a few of their servers) and there is obviously no way to totally prevent this. To a certain degree one just has to live with these drawbacks of shared hosting. The alternative would be to rent your own server (an option which 34sp.com is offering as well by the way), but I wonder if the added cost might not be more than the loss of income through the occasional outage.
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<br>I can only repeat that, apart from a couple of minor problems, I have been very happy with 34sp.com, and there are in my opinion few (if any) providers who offer better value for money for small websites (for larger websites with a lot of traffic and additional features there may be better offers from other providers due to their pricing scheme).

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Miked123's Response to miked123's Review

Written on: 15/09/2004

Yes, but are your sites/email sufficiently busy 24/7 that unannounced outages and problems are noticed? Because the outages and server problems I mention were never flagged on their forum, in fact it was only after numerous complaints from users they acknowledged the problem. Also, the glitches were never resolved fully for us, and I insisted on a moving my account to another server. In the fortnight it took to try to get this sorted, we lost huges amount of trade and customer goodwill.

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