Ladies Workout Express NFFS Review

Bad Points
Horrible Customer Service - Would NEVER recommend.

General Comments
To anyone looking for a good health club,



I would not recommend Ladies Workout Express to any friends or family. Once you sign a contract with them they treat you like a second class citizen. They out source their billing and membership administration to a company called "National Fitness Financial Systems". Once the slaes person gets your signature and bank account number the customer service STOPS.



Trying to resolve an issue? Forget It!!



You will find absolutly no help from the local gym, the billing company, or the corporate headquarters.



The different departments will keep you calling each other with no one taking ownership or trying to simply identify the issue. If you do get a hold of someone, good luck on them actually helping.



I have tried calling customer service several times and have been treated very rudely each time. At first I thought it was an isolated incident. The first time I called I was incorrectly told to contact the local office and that customer service "Doesn't handle that!". After speaking with the local office, I was of course referred back to the customer service number. Having to call again, I was hung up on AGAIN.



Today, I called and was greeted by someone who immediately placed me on hold without identifying themselves. After about 5 minutes I was transferred back into the call bank to start all over again. Next, I spoke with "Ronnie" after waiting in line again. He advised that I had to speak with "Lydia" and placed me on hold without attempting to identify or resolve my issue. I was on hold for another 5 minutes before being transferred again to the back of the call bank. I gave up at this point. At no time did anyone take ownership of the call, offer assistance, or apologize for the inconvenience.



Their employees lack courtesy, professionalism, and proper phone etiquette. This diseased customer service has spread even to the corporate level. I have tried contacting them to elicit their assistance, but still haven't recieved any. Not even a returned call, email, letter, or rude gesture. Then again, the absence of a response also speaks volumes about the character of this company and how it chooses to handle their customers.



I would not use or recommend Ladies Workout Express in the future. It seems this company is more interested in collecting $18.71 a month from me than providing me with proper customer service. I feel that my trust has been violated by their lack of integrity when dealing with their clients.



I have had nothing but negative experiences when dealing with company representatives. I would have liked to continue to recommend this company to friends and family, but now have nothing positive to say.