written by Janie8 on 06/07/2010
Like everybody else, we bought the Hammerite Metalmaster and were really looking forward to a simple and quick job painting some railings. We thought the item was faulty and returned it to Focus. They tried it and failed. They opened another box and tried that one, but again it failed. The Manageress was most simpathetic and apologised. She even gave us a free can of Hammerite paint as she felt sorry that we now had to spend a lot of time using the traditional paint and brush. Also, she refunded the cost in full without a receipt so for the person who wrote earlier that he had lost his, it might be worth a try! Well done to Focus though for top customer service.