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“Took my Mini Convertible in for service under TLC...”

written by on 11/02/2010

Took my Mini Convertible in for service under TLC contract. Work to steering not done, so car still pulls to the right on bumps or adverse cambers. They also lost my leather folder with all my paperwork in except the service log book - that was returned to me. After endless phone calls, going to Stratstone, still no folder. They've offered to buy a new Book of the car and give it to me, but all my other records were in there too - what about them. It was their idea to take the lot and "keep it together". Well, who stole my folder and didn't "keep it together"? Wish I'd never gone there in spite of the TLC contract.

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