written by on 01/12/2017
I have been insured with Domestic & General since my boiler was new about 10 years ago. I have had numerous visits from their engineers since then and a new problem seemed to be diagnosed each time and they never seemed to know exactly what was wrong. I had another repair visit last week and discovered there was a leak of carbon monoxide. the previous visit was only 3 months ago when I was told the boiler problems were fixed so I have no idea how long the emissions were going on. fortunately I attended A&E to get checked and was ok. I have been told my complaints would be escalated but have had no response at all. I have contacted Trading Standards and environmental health as I am extremely concerned about allowing them back to fix the boiler again as I consider they have been incompetent and negligent. I would advise anyone to go elsewhere for boiler insurance.