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★☆☆☆☆

“WARNING NEVER BUY PAYASYOUGO PHONE ONLINE FROM VODAFONE”

written by kerriena123 on 30/11/2017

i have a sim only contract with vodafone and my phone broke so i ordered and paid for a payasyougo phone online from vodafone store it wasnt in stock so i tried to cancel my order before it was sent out to me and vodafone refused they said i must wait to recieve the phone and then send it back ..you have to call them and request a returns envelope lady said she would send it that day it takes 3-5 working days to recieve it ..i went into vodafone store to return the phone and ask for refund they also refused me and told me because i bought it online i must wait and send it back in envelope 5 days later NO returns envelope i called vodafone they assured me that they will send out again i waited a further 5 days still no returns envelope i was on phone to vodafone (2hrs 29mins) being passed about payasugo team to contract team to broadband team..yes BROADBAND TEAM OVER A PAYASUGO MOBILE PHONE!!! i was getting cold transferred so many times ive lost count and having to explain again over and over to different advisors..i was then told by agent by law vodafone store must take phone back under consumer act with reciept ect i went there today with notes logged on vodafone system and texts messages..vodafone store refused as they said returns had been processed its logged in there system like they have recieved the phone i said they havent its here sat infront of you i want to return this item and refunded to be told i cant as the returns process has to be reversed i sat in vodafone store today on phone to customer services they then gave me excuse its technical problem with my email many excuses many reasons vodafone have given me and all i want to do is return the phone and be refunded ...VODAFONE AGENT ALSO LEFT A COMPLAINT IN MY COMPLAINT against HIS collegues because while im explaining to agent im getting cold transfered passed to different departments he was also trying to sort this out and had the call dropped on him and cold transferred and passed about different departments he gave up and said "im sorry i dont know what else i can do and he said it was disgusting that his own collegues done that to him also" yes you read that right !!! and hes correct he even logged the time he spent with me on phone of him trying to sort it out it was logged as (1hr25mins) thats not including the time spent on phone with his colleuges before him...your diablolical vodafone i want to return my unopened sealed phone and be refunded my money its in my rights you by law must!! i have also emailed a complaint i have to wait a further two days for a phone call your a shambles

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