written by on 26/11/2017
We have been Direct TV subscribers for over 20 years. There are always ups and downs with customer service experiences in any business, however I must say that since AT&T purchased Direct TV things have gone steadily down hill. You can expect any call to turn out frustrating and the service reps almost seem embarrassed by the lack of service they are able to provide when there is a problem. I would recommend in today's age you try an alternative before investing in Direct TV. We are considering our options as well and will likely use Amazon at the very least to rent out movies which is particularly problematic with Direct TV today.