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★☆☆☆☆

“its been 6 months, all I want is a switch from pre pay...”

written by TarynHayden on 20/11/2017

its been 6 months, all I want is a switch from pre pay to direct debit, I am a new tenant with excellent credit so should be a simple process resolved in a couple of days. During these 6 months I have had credit taken from me to cover the previous tenants debt leaving me unable to feed and wash my children. when told they cant make me pay another persons debt I was laughed at and told good luck getting a direct debit plan in that house. After explaining what they are trying is illegal and very bad for business should I take it further I got my credit back yet no apology. I have been told I can now switch and all it will take is a press of a button. I can only assume they have spent the last 6 months looking for this button as I am no better off. calls not answered emails ignored

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