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“ABSOLUTELY DISGUSTING SERVICE - RATE THE SERVICE AS NIL”

written by 303Grace on 20/11/2017

I ordered a chair and sofa on 14/917 a Monday, for delivery the following Tuesday. Ten days later carrier wanted to deliver a chair, no sofa, so refused. After numerous phone calls and again a delivery of two chairs, again refused. I spoke to five different operator who all assured me it was on order. Eventually I asked a reorder of sofa and chair. Carrier turned up with one chair, as after four weeks waiting and sitting on deck chairs i accepted one chair. After more phone calls and several emails I was informed after seven weeks and was informed by email sofa was out of stock and not available until January at earliest. By this time I was spitting feathers!! I insisted a temporary sofa be sent. They agreed this and a date for delivery of 10/11/17. Today is 17/11/17 and no sofa has appeared. I phoned today for the first time in a few weeks as I was fed up holding on waiting for someone and the phone bill is astronomical. Anyway I was given a lot more useless excuses and again assured I would get this phantom replacement, earliest date for delivery to be 24/11/17. Apart from anything else what about their advertised next day delivery!! . TDo not believe anything you are told I certainly would not recommend anyone using this company ever. I have 32 emails mostly from me to them, as they did not have the common curtesy to reply to a few of mine!! I have wasted so much time and energy on this. I do all my shopping on line, even bought my last sofa and dining room furniture on the internet and have never been let down like this. The ironic thing is there was not a thing wrong with my ld furniture, just I wanted a change. I donated it to British Heart Foundation where it has gone to good home at a good price. I await with baited breath for a whole week to see if a sofa is delivevered. The best thing to do is cancel right at the beginning, but I had paid a hefty deposit and entered into a credit agreement, so no chance of getting out of it or my money back with their record!! The saga continues as I intend to seek some form of compensation. DOES ANYONE FROM SOFASWORLD READ THESE???