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“DON'T SHOP HERE! UNACCEPTABLE, APPALLING EXPERIENCE!”

written by on 18/11/2017

Bought a pair of Nike trainers at FL Bluewater in July, 3 months later with non-daily wear the material on the inside of the heel had worn and the plastic heel support was exposed, causing nasty blisters and making them unwearable. Took back to store to be told it was wear and tear. Wasn't happy so they gave me email to contact. Sent photos and explanation, response was that my son had misused them and to go to Trading Standards. I asked how and why would he misuse a pair of much loved trainers and their response was he wasn't putting them on properly and had broken the heel support, go to Trading Standards. I replied heel support wasn't broken, and that they had a legal obligation to return the trainers to the manufacture to prove they had been misused and weren't faulty ... their response - go to Trading Standards. Went to Trading Standards and now expose them daily on Twitter to anyone else complaining about them on there, encouraging them to go to Trading Standards too. Latest response ... an email saying 'Thank you for choosing Foot Locker ... We hope that your recent contact with our Customer Service Center has given you full satisfaction. We would appreciate your feedback on how we can improve your customer service experience further - please take our customer service satisfaction survey'. The gall of this company is unreal! DO NOT SHOP THERE! Wish I'd looked at their reviews first!

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