written by Dominiquea208 on 18/11/2017
It's disappointing that out of 3 PCs bought we've had issues with two of them. The downside of buying online is that you either have to take the PC apart yourself to do some 'DIY' on the insides - as we know nothing about PCs, despite being told it's straight-forward, it's anything but!
Even our friend (who builds PCs) struggled with some of the components.
If you have to return the PC, beware - if you don't keep the packaging you may end up having to pay £15 for replacement packaging!
On the plus side, the price isn't unreasonable although the support team can be hit and miss - some very helpful staff, but also some not so helpful!
I'd buy from them again but would be better prepared eg keeping the packaging if a PC had to go back.
I've never had to return a PC in 20 years but I'm guessing I'm just unlucky where these purchases are concerned.