written by on 18/11/2017
I am moving house soon and wanted to take talktalk with me. I have been generally happy with the service over the years.
I received a TT email to say "We’ve received notification that a customer from another provider is moving to your address and taking over your phone and broadband line on 28 November 2017". That was OK but I wanted to transfer mine to a new address. Via webchat with TT I was told that, "I will not be able to transfer services that have the unsolicited cease on the account". I first had to remove the "cease", then do the transfer.