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“Our recent holiday to Malta”

written by on 15/11/2017

My husband and foster son had a week in Malta at the beginning of November. We were very happy with the service we received from 'yourholidays.com' when booking the holiday, however we were a bit disappointed that the transfer shuttle company were not informed that I was travelling with my wheelchair. The driver was quite abrupt with us and made us feel tense. On arriving at the hotel (The San Pawl Hotel), St Paul's Bay, the staff were very friendly and helpful when booking us in. We were unaware that we would have to pay a government tax per person, which amounted to 3.5 euros each. We were shown to our rooms. The rooms were basic and the bathroom (especially the shower) was not as clean as we would have liked as there were black marks in the shower cubicle. The toilet wouldn't flush the next morning and after making the staff aware of it they fixed it the same day. We also were unaware that we would have to pay for the WiFi use in the hotel and also to watch TV it would also require a payment. It was at least a 10 minute walk to all the restaurants and bars but unfortunately it was downhill and that made it difficult pushing a wheelchair especially when returning to the hotel. All in all we made made the most of the holiday and we appreciated the helpfulness of the staff in the hotel but we probably wouldn't be able to stay in the same hotel because of its location.