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“Deliberately Avoiding Payout by any means”

Written on: 09/11/2017 by 240O'Grady (1 review written)

I raised a claim in August for a small amount after the excess. It is now Mid November and I have been emailed that they cannot proceed because they have not received my pets history from three vets ago. I contacted the vet and they told me they had emailed it 3 times. Where to go from here? This despite the fact they have the history from 2 other Vets and the animal hospital. Nobody has contacted me any time and unless I phone them I have no idea what is going on. A complete shambles and an embarrassment for a company like SAGA who I would previously use and recommend without hesitation

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