Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!

9612876

Why are you reporting this review?

If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


★★★☆☆

“Good customer service poor delivery drivers ”

written by Woods436 on 08/11/2017

I ordered and paid for a suite in April from the Stirling store I was advised at the time it would take 13 weeks which I accepted, the delivery was on time but when delivered I noticed a scrape on the front of the sofa there was also paint chipped at the side of my front door and a chip off my wallpaper, I reported to the call centre and was advised a new sofa would be ordered but it would take another 13 weeks I was offered compensation for the damage to my property which I accepted, the second delivery of my sofa was arranged again on time it was the same delivery drivers and low and behold after bringing in the sofa there was a chip out of the leather at the side of the sofa, although I can't confirm it was the delivery drivers I don't believe that a damaged sofa would be sent from the warehouse, I again spoke to the call centre and told them I had no confidence and wanted a full refund,meantime I had contacted the Stirling store to advise them of the hassle I had and the person I dealt with who had sold me the suite originally managed to source a new sofa and she could get it delivered within 3 Weeks as I was not prepared to wait another 13 weeks, although I wasn't confident I agreed, the sofa was delivered by local carriers on 9th November undamaged so after all these months I now have a perfect suite, I would like to say everyone I spoke to were very helpful and very professional and I had no problem with any of the staff, The person I dealt with was very helpful and should be commended for her customer service, I think the company should be looking at the delivery drivers as in my opinion they should be more careful when making deliveries.

Was this review helpful? 0 0