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“BT doggy deal”

written by Honda123 on 29/10/2017

I ordered BT broadband and BT TV. It’s arrived on time . I received sms from BT stating that the broadband is ready from 27th Oct, I came back from work and trailed, it didn’t work. I contacted customer service they told me that they will arrange an engineer but I have to pay if the fault in customer site. I asked them what happen if the faults in BT site? Will I get pay back? They told me that they can’t do anything, so I trailed it my self and found BT is sent a doggy filter and wrong setup top box.

Watch out who you talking to in customer service, they all are unskilled ppl.
BT sent non recordable setup top box and doggy filter. I stayed with out broadband for a day and now I am waiting for the recordable setup top box. I am going to cancel BT once the contract is expired

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